TCPA Basics: What Every Dialer User Must Know
The Telephone Consumer Protection Act (TCPA) regulates automated calling. Key rules: no calls before 8am or after 9pm (local time), honor the National DNC Registry, maintain your own internal DNC list, get prior express written consent for marketing calls, and provide opt-out mechanisms on every call.
AI Dialers and TCPA: Special Considerations
AI voice agents add new compliance dimensions. You must disclose that the caller is AI (some states require this), ensure AI responses don't make unauthorized commitments, log all conversations for compliance audits, and implement real-time DNC checking before every call.
How Call Boss Handles Compliance Automatically
Call Boss has built-in TCPA compliance features: automatic timezone detection for calling hour enforcement, real-time DNC registry checking, internal DNC list management with instant opt-out, conversation recording and logging for audit trails, and configurable calling windows per campaign.
Penalties for Non-Compliance: Why This Matters
TCPA violations carry penalties of $500-$1,500 per call. For a campaign of 1,000 calls, a single compliance violation could result in $500K-$1.5M in fines. This isn't theoretical — TCPA lawsuits are the most common consumer complaint filed with the FCC.
